Accessibility

This information page has been created to explain accessibility standards for our guests. The following Information details structure and services for individuals with disabilities. Through every interaction, The Rod ‘N’ Reel Resort strives to ensure those with disabilities receive the specialized service and access they require to accommodate their specific needs.  

Rod ‘N’ Reel Resort employees will offer reasonable assistance toa customer with a disability, or permit that assistance be provided by a support person accompanying the customer.  When a guest accepts assistance from an employee, assistance will be provided to the satisfaction of the guest and at minimal risk. All employees are aware of accessibility options within the facility, and will seek guidance from their immediate Supervisor if there are any questions or concerns, they are unable to address.

The Rod ‘N’ Reel Resort offers ample accessible parking in surface parking lots and on each floor of the parking garage near the elevator.

The Rod ‘N’ Reel Resort is wheelchair accessible. You are welcome to use your own wheelchair or ECV.  There are regular wheelchairs for guests to use available at the hotel’s front desk.  Wheelchairs are limited and are available on a first come, first served basis. There is no charge to use a wheelchair, but you must leave a copy of your photo ID with the front desk while you are using it.

The Rod ‘N’ Reel Resort offers two different accessible rooms with specific features to meet different needs. If you would like to reserve an accessible room, please call our hotel reservations department at 410-257-5596. They can explain the different features available and help you choose a room that best suites your needs. You may also reach Hotel Reservations via email at Frontdeskres@rnrresortmd.com

All Restrooms at The Rod ‘N’ Reel Resort offer accessible toilet stalls. There is also a family or companion restroom available near the front desk of the hotel.

Our restaurants and gaming rooms offer accessibility to all guests. However, each of our employees are happy to assist you if you need additional help, so please do not hesitate to request assistance.

ADA recognized Service Animals are permitted in our hotel, gaming room and restaurants. If you are traveling with a service animal, please call the hotel to notify them in advance.  All service animals must stay with the guest at all times and may not be left in the room. Service animals must remain on a leash or in a harness always. In gaming and restaurants areas it is especially important that service animals remain out of the way of other gaming players and diners. They may not be fed in the restaurant.   

Pets are not allowed in the gaming area or hotel unless they are an official service animal. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting, and protecting a person who is having a seizure, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.